Watchguard Video

Welcome to Watchguard Video's Customer Portal!

We engineer to be the BEST!

IMPORTANT! If you are using Chrome with Evidence Library 4.0 Web and you have recently encountered errors, please click here for a potential resolution.

To get started, follow the steps below:

  • Step 1: Check for knowledgebase articles related to your product. You can also try the quick search on the top
  • Step 2: Contact us if you did not find what you were looking for.
    • Call customer service: 800-605-6734 or
    • Create and track your own support case by Logging In
  • Optional Step 3: Upload File to Support.
    • Call customer service: 800-605-6734 and receive the Upload Password
    • Upload the necessary files in the field below to allow Customer Service to review.