Welcome to Watchguard Video's Customer Portal!

IMPORTANT! If you are using Chrome with Evidence Library 4.0 Web and you have recently encountered errors, please click here for a potential resolution.

To get started, follow the steps below:

• Step 1: Check for knowledgebase articles related to your product. You can also try the quick search on the top
  • VISTA
  • 4RE
  • DV1
  • CopVu
  • DMU
  • FMU
  • Evidence Library (EL)
  • Evidence Library Express (ELX)
  • Wireless Microphone
• Step 2: Contact us if you did not find what you were looking for.
  • Call customer service: 866-384-8567 or
  • Create and track your own support case by Logging In
• Optional Step 3: Upload File to Support.
  • Call customer service: 866-384-8567 and receive the Upload Password
  • Upload the necessary files in the field below to allow Customer Service to review.