WatchGuard Video Portal
VISTA WiFi - Getting Started
KB-01735-V6D2 - Google Chrome Updated to Version 58 and EL Web does not display properly.
Google Chrome Version 58
- Your connection is not private. Security Certificate. Unable to view EL Web after login using Chrome version 58.
"The server could not prove that it is <
insert server name here
>; its security certificate is from
A registry key must be added to allow the updated Google Chrome (Version 58.0.3029.81) to use the commonName of the server certificate. This will allow Chrome to match a hostname if the certificate is missing a 'subjectAlternativeName' extension, as long as it successfully validates and chains to a locally-installed CA certificates.
Before performing the following steps, be sure to contact your local administrator.
in the search box, and then press Enter. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
In Registry Editor (with Computer highlighted),
In the Export Registry File dialog box, select the location where you want to save the backup copy to, and then type a name for the backup file in the
the following command form an
elevated command prompt
(Command Prompt - right click - Run as administrator).
*HKCU must added for each user using the PC.
reg add HKLM\Software\Policies\Google\Chrome /v EnableCommonNameFallbackForLocalAnchors /t REG_DWORD /d 1
reg add HKCU\Software\Policies\Google\Chrome /v EnableCommonNameFallbackForLocalAnchors /t REG_DWORD /d 1
Successful result will indicate: "The operation completed successfully."
all open Google Chrome browsers and
Google Chrome. (
There will still be a prompt, "Your connection is not private.")
Proceed to 'Server Name' (unsafe).
Enter login credentials and click on
You should now be able to fully access Evidence Library Web.
all open Google Chrome browsers
the Windows System Tray in the lower right corner of the screen by clicking the up arrow and
any Google Applications that are running
the Windows Task manager (Teamviewer bar - Ctrl - Alt - Delete button) and
the Services Tab and
any remaining Google services that are running
to the customer computer which cannot connect and
the script titled EnableCommonNameFallbackforLocalAnchors.zip in the notes section below. To run the script, double click and you will get a popup confirming the registry values were applied.
If Methods 1 and 2 above do not resolve the issue, try this method to resolve the issue.
the scripts in the
titled restoreCertificate.ps1 and backupCertficiate.ps1 to the customer server
Powershell as an
(right click on Powershell - Run as administrator option)
in powershell to the directory you placed the script on the customer computer (use the cd.. and cd <directory name> commands to navigate)
4) Execute the
script on the server using the "./" (Ex: ./backupCertficate.ps1)
5) Execute the
script on the server using the "./" (Ex: ./restoreCertificate.ps1)
6) Download and
the Transfer Agent on the DESKTOP computer, not the Server from Evidence Library
7) Restart the DESKTOP computer, NOT the Server
Method 4 - Do NOT use anymore
Please do not create a new certificate to fix the Chrome 58 issue. This method is no longer used.