Watchguard Video

KB-01735-V6D2 - Google Chrome Updated to Version 58 and EL Web does not display properly.

Google Chrome Version 58 - Your connection is not private. Security Certificate. Unable to view EL Web after login using Chrome version 58. 

"The server could not prove that it is <insert server name here>; its security certificate is from [missing_subjectAltName]."
A registry key must be added to allow the updated Google Chrome (Version 58.0.3029.81) to use the commonName of the server certificate. This will allow Chrome to match a hostname if the certificate is missing a 'subjectAlternativeName' extension, as long as it successfully validates and chains to a locally-installed CA certificates. 


Before performing the following steps, be sure to contact your local administrator.

1. Create a backup of your registry: 

  1. Click Start, type regedit.exe in the search box, and then press Enter. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. In Registry Editor (with Computer highlighted), Click File > Export.
  3. In the Export Registry File dialog box, select the location where you want to save the backup copy to, and then type a name for the backup file in the File name field.
  4. Click Save.

2. Run the following command form an elevated command prompt (Command Prompt - right click - Run as administrator).


     reg add HKLM\Software\Policies\Google\Chrome /v EnableCommonNameFallbackForLocalAnchors /t REG_DWORD /d 1

     Successful result will indicate: "The operation completed successfully." 


3. Close all open Google Chrome browsers and relaunch Google Chrome. (There will still be a prompt, "Your connection is not private.")

4. Click on Advanced and select Proceed to 'Server Name' (unsafe). 

5. Enter login credentials and click on Sign In


You should now be able to fully access Evidence Library Web.